Network and Service Management Software

Network and service management software includes solutions for managing the network and service components of enterprise infrastructures. It includes the two submarkets of network availability and network configuration. Further granularity on the enterprise network management market is available in the IDC Network and Service Management CIS. Continuing coverage of network service provider infrastructure management solutions, including OSS/BSS, is available in the IDC Next-Generation OSS and Billing CIS.

The products within network management often and increasingly will integrate with cross-domain infrastructure management tools, such as service desks, application management, systems management, and business dashboards, across multiple platforms and topologies, including data, voice, video, traditional networks, and wireless networks. Network management includes solutions that manage network availability by collecting and correlating events, service levels, alarms, response times, and performance. It also includes network configuration management products that manage, control, and audit changes to the network infrastructure. Representative vendors and products include:

• Computer Associates (Unicenter Network and Systems Management, eHealth)
• HP (Network Node Manager)
• Lucent (VitalSuite)
• Mercury Interactive (Siteseer)
• Micromuse (NetCool)