Order Management

Order management applications are designed to automate sales order processing from capture to invoice and settlement as well as built-in features to handle order planning and demand management capabilities. Item lookup and order placement are the prerequisites of order management applications, followed by issuance of receipts and advance shipping notices as well as payment processing functions. Increasingly, Web-based order management applications are replacing legacy systems for faster and more accurate order processing. Order and product configurations, as well as pricing options, freight calculation, and credit checking, are being combined to form an integrated order management application, regardless of the sales channels.

Other features include view price history, profit management, multiple order types (including quotes and credit orders), blanket and release orders, direct ship and transfer orders, kit processing, and product returns processing.

The following are representative vendors and products in this market:

• i2 Customer Order Fulfillment
• Oracle Enterprise One Sales Order Management
• Trilogy Enterprise Solution Sales