According to a recent IDC survey, top areas of investment over the next three years include cloud services (cloud-based services, storage, apps, or communications) and improving WAN/network security. One-third of respondents (30.3%) also ranked voice and data convergence onto IP networks as a key initiative (Figure 1). Although deploying UC/collaboration capabilities ranked near the bottom, this is not surprising given the complexity associated with implementing UC&C. Additionally, in many instances full UC&C capabilities are initially deployed on an individual use case or business unit basis before being deployed enterprise-wide.
Enterprises are migrating from static legacy services to new IP-based communications solutions at an increasingly rapid rate. Corporate use of audio, Web and videoconferencing solutions as well as UC&C platforms encompassing document sharing, messaging, and presence capabilities is growing steadily — one-third of US enterprises currently use UC&C and an additional 41% plan to use UC&C within the next two years. Videoconferencing usage is even greater with 54.9% of enterprises reporting they use videoconferencing (see Figure 2).