IDC Infographic Sponsored by Intel
Bank Branch Transformation
Success hinges on creating the perfect blend of technology and personal touch
88%
of current bank customers have used online banking at least once over the last three months
85%
of current bank customers have used an ATM at least once over the last three months
65%
of current bank customers have used mobile banking at least once over the last three months
Note: Channels Consumers who used channel at least once in last 3 months; Multiple responses were allowed
Source: IDC Financial Insights' 2016 U.S. Consumer Channel Preference Survey
INVESTMENT IN ATM / KIOSKS IN BRANCH IS BEING UPGRADED IN 1 OUT OF 5 BANKS
20%
of banks are looking to invest into a new platform for ATM/Kiosks
20%
of banks are looking to invest into a new platform for ATM/Kiosks
IDC ESTIMATES THAT BANKS WORLDWIDE ALLOCATED NEARLY
$44 BILLION
TO ENTERPRISE MOBILITY IN 2016
an amount that is forecast to grow over a 7.8% CAGR through 2019
Source: “Empowering the Workforce for Business Transformation:
Worldwide and U.S. Forecast for Mobility, 2014–2019”  IDC #259191
Use and acceptance of video technology for new mortgage applications at Nationwide Building Society branches
Blending self-service with employee-assisted
94% of customers
of Nationwide Building Society who used video technology felt it was a good or excellent replacement to a human-only experience.